Terms of Service

● 1. Use of Our Website

• Our website and its content are intended for personal, non-commercial use only
• You are responsible for maintaining the confidentiality of your account and password
• You agree not to misuse our website in any way including hacking, transmitting viruses or engaging in activities that disrupt the website
• Ruak Edit reserves the right to suspend or terminate accounts that violate these terms

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● 2. Products and Services

• We offer women's clothing and fashion products through ruakedit.com
• All product descriptions, prices and availability are subject to change without prior notice
• We make every effort to display product colours and designs accurately — however actual items may vary slightly due to screen differences
• Ruak Edit reserves the right to limit product quantities or discontinue any product at any time

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● 3. Orders and Payment

• All orders placed on our website are subject to acceptance by Ruak Edit
• Prices are listed in Indian Rupees (₹) and include applicable taxes unless stated otherwise
• We reserve the right to refuse or cancel any order due to suspected fraud, unauthorised activity or other legitimate reasons
• Accepted payment methods are listed at checkout. By submitting payment, you agree to your payment provider's terms
• We use Razorpay as our payment processor — all transactions are encrypted and secure

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● 4. Shipping and Delivery

• Shipping costs and delivery timelines are detailed on our Shipping & Delivery page
• We aim to dispatch all orders within 1–2 business days
• Ruak Edit is not responsible for delays caused by courier partners, weather conditions or circumstances beyond our control
• Once dispatched, a tracking link will be sent to your registered email or WhatsApp number

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● 5. Returns and Exchanges

• We offer exchanges within 7 days of receiving your order — for any reason
• We do not offer cash refunds except in the case of defective or damaged products
• Full details of our exchange process are available on our Returns & Exchanges page
• Items that have been altered or customised cannot be exchanged

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● 6. Free In-House Alterations

Ruak Edit offers free in-house alterations on every piece. By requesting an alteration, you acknowledge that altered pieces cannot be exchanged. Our team will contact you to confirm alteration details before processing.

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● 7. Intellectual Property

• All website content including text, images, logos, graphics and designs is the property of Ruak Edit
• You may not copy, reproduce, distribute or use any part of this website's content for commercial purposes without prior written permission from Ruak Edit

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● 8. User Submissions

By submitting reviews, photos or any other content to our website — you grant Ruak Edit a non-exclusive right to use and display your submissions for marketing and promotional purposes.

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● 9. Privacy

Your privacy is important to us. Please refer to our Privacy Policy to understand how Ruak Edit collects, uses and protects your personal information.

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● 10. Limitation of Liability

To the maximum extent permitted by law — Ruak Edit shall not be held liable for any direct, indirect, incidental or consequential damages resulting from your use of our website or products purchased from it.

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● 11. Changes to These Terms

Ruak Edit reserves the right to update or modify these Terms of Service at any time. Changes take effect immediately upon posting on this page. We encourage you to review these terms periodically.

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● 12. Contact Us

For any questions about these Terms of Service — we are here.

📱 WhatsApp: +91 89814 47332  ·  +91 91473 27332

✉️ Email: info@ruakedit.com

🕐 Monday to Saturday  ·  11 AM – 7 PM

📍 21 Camac Street, Bells House, 9th Floor, Kolkata – 700016