Privacy Policy

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At Ruak Edit, your privacy matters to us as much as your comfort does. This policy explains simply and honestly how we collect, use and protect your personal information when you shop with us.

● 1. Information We Collect

When you place an order, create an account or subscribe to our newsletter — we collect your name, email address, phone number, delivery address and billing information.

Payment information is processed securely through our payment partners including Razorpay. We do not store your card details on our systems at any point.

We may also collect basic browsing data such as pages visited and device type to help us improve your experience on our website.

● 2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Send you order confirmations and shipping tracking updates
  • Respond to your queries and provide customer support
  • Send you new arrivals, offers and styling stories — only if you have opted in
  • Improve our website and your overall shopping experience

We will never use your information for anything you have not consented to.

● 3. How We Share Your Information

We share your information only with trusted partners who help us operate our business:

  • Payment processors (Razorpay) to handle transactions securely
  • Courier and logistics partners to deliver your orders
  • Marketing platforms — only if you have opted in to receive communications

We do not sell your personal data to any third party. Ever.

● 4. Your Data is Safe With Us

We use industry-standard security measures to protect your personal information. All payment transactions are encrypted and processed through secure payment infrastructure.

While no online system can guarantee 100% security — we take every reasonable step to protect your data and will notify you promptly if we become aware of any breach.

● 5. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request corrections to your information
  • Ask us to delete your data
  • Unsubscribe from marketing communications at any time

To exercise any of these rights — email us at info@ruakedit.com and we will respond within 5 business days.

● 6. Cookies

Our website uses cookies to personalise your experience and remember your preferences. You can control or disable cookie settings through your browser at any time. Please note that disabling cookies may affect some website functionality.

● 7. Third Party Links

Our website may contain links to third-party websites such as social media platforms. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before sharing any personal information.

● 8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any changes will be posted on this page with an updated date. We encourage you to check this page periodically.

● Contact Us

For any questions or concerns about this Privacy Policy — we are here.

📱 WhatsApp: +91 89814 47332  ·  +91 91473 27332

✉️ Email: info@ruakedit.com

🕐 Monday to Saturday  ·  11 AM – 7 PM

📍 21 Camac Street, Bells House, 9th Floor, Kolkata – 700016

"At Ruak Edit, your trust is our most valued possession."